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Returns

1. INTRODUCTION

We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

2. RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

We receive the returned product within 30 days following the date of purchase of the product;
the returned product is unused in its original unopened packaging and otherwise in a condition enabling us to sell the product as new.


3. RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must contact us immediately should you wish to return the product and we will give details on how to proceed.


4. REFUNDS

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges.


If a Jenny’s Jams product is found to be defective upon delivery we will give you a refund for the full price including the original delivery charges should you wish to return the product without it being exchanged.

5. IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product;
we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

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